Turn Data Services on for the BlackBerry Smartphoneįor BlackBerry Device Software 5.Introduction Disclaimer: This is a personal blog. This will also prevent Internet enabled applications from functioning. When Data Services is turned off, the device will not be able to connect with the Internet over the carrier network or Wi-Fi. If the BlackBerry smartphone was previously connected to a BlackBerry Enterprise Server, see Article 14202 for instructions on removing the IT policy. If the BlackBerry smartphone is currently activated on a BlackBerry Enterprise Server, contact the administrator for further support.

Set the default browser to Internet Browser.Īn IT policy on the BlackBerry smartphone is blocking the use of the browser.

On the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Browser.

Note: This only applies to BlackBerry Device Software 4.0 to 5.0Ĭhange the default browser configuration to Internet Browser by performing the following steps: The default browser configuration is set to WAP Browser or BlackBerry. The wireless service provider's network is not functioning as intended.Ĭontact the wireless service provider for more information. For instructions on registering, see Article 37347. Register the BlackBerry smartphone on the wireless network. For instructions, see the user guide for your BlackBerry smartphone.

Make sure that the SIM card is inserted into the BlackBerry smartphone correctly. The BlackBerry smartphone has not yet connected to the data network with its current SIM card.

If the network status of the BlackBerry smartphone does not allow the BlackBerry smartphone to browse, contact your wireless service provider. For information on network status indicators for the CDMA network, see Article 2335.For information on network status indicators for the GSM/GPRS/EDGE networks, see Article 2334.To verify the network status, refer to the article that is appropriate for your BlackBerry smartphone: The network status of the BlackBerry smartphone is not adequate. For instructions on turning on the connection to the wireless network, please refer to the BlackBerry smartphone user guide. Turn on the the connection to the wireless network. The connection to the wireless network is turned off. Should this be the case, skip to Cause 8.įor instructions on how to clear a specific service book, refer to Task 1 in Article 37343. It is possible the needed service book displays a circle instead of a check mark off to the left side. The browser service book are corrupted or not active.ĭouble check the presence of BlackBerry Internet Browsing Service and IPPP for BIBS service books. BlackBerry Internet Service Browsing is not active with the wireless service plan or the wireless service provider does not support this feature.

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